Every effort is made in means of fences and security cameras to make the car park secure. However, parts of the car park are open to the public and, whilst staff have instructions to remove anyone not authorised to be on the premises, We cannot guarantee the security of your vehicle nor its contents nor your belongings nor your personal safety. Customer’s vehicles should be fully insured by the customer whilst in our car park as this is an unmanned parking service where the customer maintains control of the vehicle (key)

Park & Walk assumes you will keep you will park your vehicle within a marked space as instructed only for the duration you book. Accordingly the Company;

1.    Will accept liability in respect of the loss or damage to your vehicle that is caused by our negligence, wilful act or default or breach of statutory duty and only if the damage is reported before you and your vehicle leave the premises.

2.    Park & Walk does not accept liability for damage to vehicles or other property arising from acts of nature as the car park’s open-air surface operations. Nor will the Company accept responsibility for minor scratches, dents or chips to paintwork. The Company will also not be responsible or accept liability for any visual damage that cannot be seen and noted due to the weather conditions (i.e. rain, hail, snow or frost) or where the exterior of a vehicle is in a dirty state. Park & Walk will also not accept responsibility for damaged windscreens or other glass, other than where the same is proved and to the extent that it is proved to be caused by our negligence.

3.    Park & Walk does not accept responsibility or liability for any mechanical or electrical failure to vehicles whilst on our property which includes flat batteries, key fobs, alarms and immobiliser. Nor will Park & Walk accept responsibility for damaged wheels, tyres or punctured tyres, only where it the same is proved to be caused by our negligence where the same is proved and to the extent that it is proved by our negligence, wilful default or breach of statutory duty.

4.    Park & Walk reserves the right to recover your vehicle from its marked space should you stay outside your booked period and not notify us reasonably. The customer will be charged £80 for this inconvenience.

5.  Park & Walk does not accept any responsibility or liability for delays of its services, caused as a result of circumstances beyond its control such as traffic congestion, road accidents, delayed flights, security alerts, severe weather conditions, luggage delays and immigration delays.

6.    We do not accept any responsibility or liability for any theft, loss or damage to any personal property or loose items left within the vehicle whilst at our premises (whether or not during the Parking Period):

7.    We do not accept responsibility for damage caused by the general public or another customer.

8. We do not take responsibility for any personal property (including travelling luggage) of the Customer or any person travelling with the Customer either when on our premises or travelling to or from our premises.

Cancellations/Amendments

Park & Walk cannot be held responsible if customers do not advise of any amendments required. For cancellations, you will need to give 7 days’ notice. Cancellations can only be made via our email info@parkfarmbristol.co.uk.

For flight cancellations, we recommend dealing with the airline and/or your travel insurance company if your stay with us is cut short.

Price Guarantee 

We commit to beat any like for like quotes that offer a comparable service

Definition of a comparable service:

-Offers a specific Airport Parking service.

-Must offer availability and price comparison for the same date and times.

-If comparison service does not offer transfer, there must be a safe passenger route, via footpaths, pavements for the WHOLE route to the airport. 

-If the comparison does not include transfers the parking space must be within 1000m of Bristol Airport Terminal doors (Direct Line).

Refunds

If you are eligible to receive a refund, to be able for us to process it we must receive an email from you requesting it along with the details of your booking. If you are eligible for a refund, we will refund the full amount minus the payment fees.

Payment

Payments must be made when booking, a booking is not valid without a valid payment made via our website.

Parking

We only accept vehicles that take up one standard parking space. We do not accept large camper vans, medium or long wheelbase vehicles or vehicles with trailers. We reserve the right to turn away these vehicles even if booked in and paid. Should any vehicles outside of these parameters (2.4m x 5m)

Neither the Customer nor any other person shall have the right to remove the vehicle or any other personal items left therein prior to payment in full of the parking fee. 

Any vehicle that is stored with us that is not deemed to be in a roadworthy condition or we are unable to move for any reason that has been caused by the customer or their vehicle, will incur an additional charge. 

It is the duty of the Customer to ensure that the vehicle is in a proper roadworthy condition prior to leaving the premises and entering on to the public highway.

Park & Walk staff shall not be obliged to release the vehicle to a third party without the written authority of the Customer.

Customer’s Liability

The Customer shall be liable for and indemnify Park & Walk in respect of any death, personal injury or damage caused by the Customer or any person with the Customer whilst on Park & Walk premises or in any way arising from a breach of the warranty in the paragraph below.

The Customer warrants to Park & Walk that at the commencement of the Parking Period, the Customer’s vehicle is in a safe and roadworthy condition has a current MOT certificate and road tax (if required by law) and that no dangerous toxic or illegal substances have been left within the vehicle. Park & Walk are not responsible for the maintenance of your vehicle.

Getting to and from the Airport

Getting to and from the airport or other location is the full responsibility of the customer.

The Customer(s) are only authorised to use the guided walking route provided and should strictly stay on public highways and pathways when leaving our premises

Complaints Procedure

Any communication in relation to a complaint can be made by e-mail to: contact@park-and-walk.co.uk

We will endeavour to give a written response in respect of the complaint within 20 days of receiving

Jurisdiction

The contract between Park & Walk and the Customer and any person travelling with the Customer shall be governed by the law of England and Wales and these conditions shall be construed in accordance with the laws of England and Wales and the parties hereby consent to the exclusive jurisdiction of the Courts of England and Wales.

Contact us at info@parkfarmbristol.co.uk for questions related to refunds and returns.